STORE POLICY (REFUNDS, EXCHANGES & SALES)
Important:
• Payments made above the exact amount or made without reconfirming availability, will be issued as store credit only (no refunds) You can use the store credit to pick something else. (This applies to payments made on instagram, not via the website)
• Orders are only confirmed after payment is received (This applies to payments made both on instagram and via the website)
• All sales are final. Eligible refunds will be issued as store credit, You can use the store credit to pick something else, we do not offer cashbacks.(This applies to payments made both on instagram and via the website)
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EXCHANGES
• We offer exchanges. (This applies to payments made both on instagram and via the website)
• Exchanges are only allowed for product defects or if we gave you the wrong order (not wrong sizes). We will cover the exchange logistics at no extra cost to you.
• Please ensure you provide your correct size in either UK format (Size 6 - 24) or in S, M, L, XL, 2XL format including hip, Bust, Length before payment, we cannot overemphasize this enough.
• Per our exchange policy outside of product defects, customers are responsible for pickups and returns.
• Kindly ensure that the item you’re exchanging is unworn and in the same condition/packaging as how you received it.
• Exchanges are only allowed within 24hrs of purchase. Above 24hrs is considered as a closed sale.
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SALES
If a product is on sales, that product is not refundable nor exchangeable
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PRE-ORDERS
Please note that all pre-orders are final. Since these items are specially ordered for you and are not regularly stocked, they cannot be cancelled, refunded, or exchanged after your order is confirmed.
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By making payment, you have read & accepted our store policies.
Thank you for shopping with us ✨-